Customer services: Monday to Friday, 11am – 7pm.
LIVING WAGE EMPLOYER | PRIVATE MEDICAL | ADDITIONAL HOLIDAYS | OVERTIME AVAILABLE | WAGESTREAM – GET YOUR SALARY DAILY ON REQUEST PROVIDING CRITERIA IS MET
ABOUT US
Who wants to work in a boring office environment? Life is far too short for that sh*t!
At Contego, we like to do things a bit differently, in-case you can’t tell! We have a great brand, and we are fast becoming a major national supplier of pest control services in the UK – literally changing the industry!
We’re working with great clients across the UK from Brewdog, KFC, M&S and Costa to the NHS, Thirteen Housing and Travelodge.
We’ve a cool open plan office at Aycliffe – we’re not a call centre. You’ll be working out of head office and part of a chilled out fun work team.
Music is always on; the brews are flowing, and the pool table is there to be played.
ABOUT THE ROLE
You will be working alongside our customer service team and service schedulers.
We’re a friendly bunch and we love collaborative working – everyone’s ideas are important, so if you love working in a team environment this will be a perfect fit for you.
You will be doing general admin, customer portals, and customer calls each day, to both new and existing customers. You’ll get to know the market well, the key to the role is building relationships with our customers.
Some of the duties will include but are not limited to:
- General Admin
- Outbound / Inbound Calling
- Data input to our CRM system – Jobwatch
- Updating customer portals
- Answering customer queries via telephone & email
- Processing orders to our CRM system
We really want to hit the ground running with this, so we are looking for an immediate start for someone with a minimum of 1 years operational experience in a customer service environment
- Professional, but we don’t mind a cheeky and confident telephone manner, we love personality here
- Strong telephone manner, clarity, confidence to speak with customers / colleagues
- Self-motivated approach to work with a mature attitude
- Work in a fast-paced environment
- Ability to organise, prioritise and manage workflow ensuring the best customer service is being delivered to our customers
LOCATION
Based at our Head Office, Newton Aycliffe, County Durham. Candidate must be able to organise own transport arrangements to site.
EXPERIENCE
Required: Minimum of 1 years operational experience in a customer service environment
PAY
D.O.E.
Terms of Employment
Full time, Permanent
37.5hrs per week, Monday to Friday.
Start, as soon as possible
Location
Based at our Head Office, Newton Aycliffe, County Durham. Candidate must be able to organise own transport arrangements to site.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- On-site parking
- Private medical insurance
Schedule:
- Day shift
- Monday to Friday
COVID-19 considerations:
Contego have completed full Covid risk assessments for our business and work in safe environments across our operations,
Work Location: In person
Reference ID: Customer Service Administrator
